Welocity Genetics provides a comprehensive ‘Return and Refund’ policy to its valued customers as well as authorized affiliates for all its genetics-related products and services.
In the event any customer or an authorized affiliate chooses to return a physical product, currently read as DNA Kits, for any valid reasons, they can avail this ‘Return Policy’ facility, as per the following terms:
Return Policy:
If the physical product (currently the DNA kits) delivery is short supplied or if the product is delivered to you in a damaged condition, for which you have made a token / part / full payment, you may kindly inform Welocity Genetics Support Team with reasonable evidence within 24 hours from the receipt of delivery. You may call any of the mobile numbers of Welocity Genetics Support Team as mentioned on the Contact page of this web site, to report such an incident and if the contact fails, write an email to customercare.welocity@gmail.com about the exact nature of your complaint and our executives will get in touch with you and explain the procedure to exchange the products.
In the event of short supply of DNA Kits, Welocity Genetics support team takes up the reported matter with our logistic department in an unbiased manner and after an orderly enquiry arrives at the final decision about the authenticity of the claim at its own discretion. If the short supply is from Welocity Genetics’ end, short-supplied DNA Kits will be dispatched within a maximum of 3 working days, free of cost. However, Welocity Genetics does not take responsibility for loss of product / theft during the transit. Such products (DNA Kits) can be replaced for a cost-price of Rs. 1,000/- per DNA Kit that includes applicable GST as well as delivery cost.
If the product is a in a damaged / unsealed / leaked condition, you must return such products to Welocity Genetics corporate office in Mumbai, within 24 hours from the time of delivery. In such cases, the cost of returning the product will be borne by Welocity Genetics and the replaced products will be dispatched to you within 3 working days. Kindly note, discrepancies that are not reported beyond 24 hours from the time of delivery will not be considered for return & exchange.
Refund Policy:
If you are a valued customer or an authorized affiliate of Welocity Genetics, who would like to avail a refund for any of our genetics-related products and services including Welocity Genetics DNA Testing Program (that includes DNA Kits) or any of our online Courses offered by our academic institute - WIGNET (Welocity Institute of Genomics, Education and Entrepreneurship Training), subject to the following terms and conditions:
Welocity Genetics DNA Testing Program (including DNA Kits) - As a Customer: As a valued customer of Welocity Genetics DNA Testing Program, you are eligible to apply for a refund, in case you have not yet sent your saliva sample to the corporate office of Welocity Genetics in Mumbai, address of which is mentioned in the self-addressed envelope in the DNA Kit, within a maximum period of 30 days from the date of online / offline purchase. Any request for a refund beyond 30 days from the date of online / offline purchase will not be qualified, irrespective of whether such services are availed or not. Further, kindly note that the DNA kits returned must be in a good condition, unopened, not damaged or soiled, useable, resalable and unaltered and should not have an expiry date of less than three months.
Welocity Genetics DNA Testing Program (including DNA Kits) - As an authorized Affiliate: If you have purchased Welocity Genetics DNA Testing Program as an Authorized Affiliate for the reselling purpose, the same terms and conditions that of a customer apply, expect that, you may arrange to send saliva samples within a maximum period of 3 months from the date of purchase. Any request from an authorized affiliate for a refund beyond 3 months from the date of purchase will not be eligible for a refund. Kindly note, the DNA kits returned must be in a good condition, unopened, not damaged / soiled, useable, resalable and unaltered and should not have an expiry date of less than three months.
In both cases, the exact refund amount will be based on the offer price or the token / part / full payment made less the logistic charges, applicable GST paid and 10% service charges, which will be processed within a maximum of 14 working days.
Kindly note, once the DNA Kit has been opened, used, saliva sample has been collected and sent to Welocity Genetics DNA Testing Program and the same is being / has been processed in the DNA lab, it does not qualify for a refund, whatsoever, irrespective of all the services included in the program are used or not.
Further, the reason for a refund must be devoid of any trace of misuse, manipulation or non-willingness to use it personally or make adequate efforts to resell it, the very purpose, for which it was purchased.
Online Courses offered by WIGNET - As a Student: Welocity Genetics offers a no-questions-asked 100% refund policy for all the educational courses offered by WIGNET (Welocity Institute of Genomics, Education and Entrepreneurship Training) within a maximum period of 30 days from the date of purchase or till the date of course commencement, whichever is later. However, once a student attends live classes or accesses the study material, partially or fully, refund will not be processed.
Welocity Genetics also reserves the right to ask for proof of identification at the time of delivery or refund. Failure to provide the same either to the company or any of its authorized service providers, may lead to cancellation of the refund order, including legal proceedings, in case of misuse.
Welocity Genetics reserve the right, at its sole discretion, to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after any of your online payment instrument has been charged, including UPI or credit card, the said amount will be refunded.